The specific objectives of the project are:
- To create interactive formative modules and re-usable learning objects, to give to an adult pubblic (expecially trainers and operators front.office) conceptual and emotional instruments as elements of active listening, confidence-building, principles of mediation and conciliation, techniques of de-escalation. Materials include a Training manual and an interactive multimedia CD ROM for conflict management.
- To create an European community of practice.
- To produce and share material of support to the teaching planning to the positive management of conflict.